Returns and Exchange Policy – Our Personalized Gift Shop.Com

Returns and Exchange Policy

100% Satisfaction Guarantee and Exchange Policy
We stand behind our products and are proud to offer a 100% satisfaction guarantee on any defective or damaged merchandise. Our guarantee includes exchanges only. No refunds are available on personalized items. PERSONALIZED merchandise cannot be returned or exchanged. Dated items cannot be returned or exchanged for any reason after the event date, regardless if they are defective or damaged, as OPGS cannot be responsible for the use of the merchandise. Items without personalization may incur a restocking fee. OPGS will gladly reimburse return shipment costs of authorized exchanges/returns (non-personalized merchandise returned for credit will not qualify for shipping reimbursement). Express shipping costs will not be reimbursed, only ground services will be reimbursed. OPGS will pay to ship authorized replacements via UPS ground service only. Please place your gift order at least 3 weeks prior to event date as this will help alleviate *Rush-shipping charges. Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 10 business days of delivery date No Exceptions. All merchandise returns/exchanges must have an RA NUMBER.

Returned Package/Order Fees
Often orders are returned for a bad address, customer refusal or other misc reasons. In these situations, fee are often assessed directly from the shipper and are therefore passed along to you. OPGS will handle as follows:
Address Correction: All shippers require a VALID delivery address. Orders processed without a valid address may be returned or incur additional shipping fees.
Orders/Packages returned by shipper: When a shipment is sent back to OPGS by the shipper, OPGS will attempt to contact you as soon as possible for direction. If we are unable to contact you for resolution within 10 business days, OPGS will ship the package directly to you at your cost. All packages returned by OPGS by the shipper will incur return handling fees. Return shipment fees typically equal the initial ship cost.